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Smart Home Frequently Asked Questions

The Basics

What is SOS Smart Home powered by Alarm.com?

SOS has partnered with Alarm.com as they are the leading technology provider of smart home security services. Alarm.com’s award-winning technology is used by over 5 million people to help protect what matters most. Both SOS Smart Home and Alarm.com are proud of our A+ rating from the Better Business Bureau and work relentlessly to deliver the best.

Our Smart Home solution allows you to monitor and control of all of your security and home automation devices from any smartphone, tablet, or computer in our base price.

Alarm.com has been providing home security solutions for over a decade, and SOS has 83 years of experience in home comfort solutions; we can create a smart home automation and security solution beyond any other.

How are your systems monitored?

Unlike traditional systems that typically only alerted you if the alarm went off, our systems monitor the activity across your home’s sensors 24/7, whether your system is armed or not. This means your system can be useful in emergency and non-emergency events.

All the signals from the security system are sent over a dedicated secure cellular connection for fast and reliable communication. In the event of an emergency, that signal is instantly sent to a central monitoring station. There is professional monitoring personnel at the central station 24/7 to receive the real-time alarm signals and dispatch emergency response.

Non-emergency alerts are processed and sent out based on the rules that you define. For example, you may choose to get an alert when the front door opens between 12-2pm, so you know the dog walker showed up.

What does a system cost?

An SOS home automation and security system istypically sold with a low upfront cost and an ongoing monthly service fee similar to a cell phone.

A typical system costs as little as $0 up with the cost of your equipment spread out into equal payments to spare you the burden of a single upfront expense.

Other companies charge an additional $20 to $25 per month for dedicated cellular connections, but SOS believes this is an integral piece of all security and automation systems and doesn’t charge more for this protection or even offer any system without this type of protection.

We offer a free in house consultation with one of our SOS Xperts who can provide you with a detailed proposal at your home to fit your family’s needs and budget.

What Makes Us Different?

SOS Smart Home systems are engineered to be more reliable than other systems.

Unlike other systems that share a phone or cable line, our systems use a dedicated, secure cellular connection to provide reliable and uninterrupted service for your critical security messages. This also means that there is no physical phone or cable line exposed on the outside of your house that could be cut and compromise your system.

Your system will communicate even if the power is out, or the Internet or broadband is down. If your panel is tampered with or destroyed, SOS Smart Home still sends a signal to the authorities, thanks to our Crash and Smash Protection.

Proactive safeguards do more to help you stay safe.

If there’s an emergency, we’re one step ahead. If smoke or carbon monoxide is detected, SOS Smart Home can automatically shut down the heat or AC to stop the circulation of dangerous fumes, and send a signal to emergency personnel.

How? Our technology lets you easily set rules so that your home automatically responds in an emergency to help keep you safe. Connect your home’s key devices, like carbon monoxide, smoke detectors, and your heating and AC system, wirelessly to the security panel.

Alerts and notifications work for you 24/7 – even when your system is disarmed.

SOS Smart Home’s Always-On Technology keeps you notified of any activity you care about, whether your system is armed or not. This means you can get text or email notifications when a door or window is opened, if a medicine or liquor cabinet is opened, when someone disarms the system, or even if the thermostat is adjusted. You can choose to get as many – or as few – alerts as you like.

It remembers, even if you forget.

With flexible and easy to set custom rules and alerts, you can get reminders if the garage door hasn’t been closed by 10 pm, or if you leave home without arming the system. Create reminders based on time of day, or when the system detects that you’ve left home.

Customizable solutions grow with you over time.

We offer a whole suite of services to make your home even better. With video monitoring, energy management and home automation, you can upgrade your home to a smart home – at any time. As you add to your system, SOS Smart Home seamlessly connects all of your devices so that they work together, and work smarter. You can build a connected home today or do it over time. With SOS Smart Home, you won’t get left behind.

I have an existing security system, can I upgrade it to Alarm.com using existing equipment?

Many existing home security systems can be upgraded to a modern security system with SOS Smart Home. Our systems are compatible with systems made by DSC, GE Security, Interlogix, Qolsys, and 2GIG. Many older systems can be easily upgraded to a modern security platform. Wireless sensor and communication technology make it very simple to upgrade, and there is no need to open walls or run wires.

We can work with you to get the most out of your existing equipment while bringing your system up to date.

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